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Hastings Utilities to switch billing platform in June; postings will end and budget‑billing process adjusted
Summary
City staff said May 8 that Hastings Utilities will migrate to a new customer billing system in June. The change ends printed shutoff postings that were delivered a day before disconnection, pauses credit‑card payments during the migration window, and includes modest changes to the utility’s voluntary budget‑billing program.
Carl (administration) briefed the Hastings Utilities Board on May 8 on an upcoming migration to a new customer billing system and related changes to customer communications and budget billing.
Carl said the last day the utility will issue physical shutoff postings will be in May; starting in June the new system will increase the utility’s ability to communicate with customers by phone, email and an online portal. To prepare, staff have updated contact information, notified service agencies, and provided outreach through media partners. Carl told the board that…
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