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Hastings Utilities to phase out door postings with June ERP billing go‑live; board discussed 3% late fee proposal
Summary
Staff told the board the utility’s new ERP billing module is scheduled to go live June 1, enabling a new customer portal and automated communications; staff recommended ending physical order postings tied to shutoffs and proposed a 3% delinquent charge to replace posting fees, to be adopted through the fee schedule and budget process.
Carl, a utility billing staff member, briefed the Hastings Utility Board on April 10 on the next phase of the city’s enterprise resource planning (ERP) project: migrating utility billing to a new module with a planned go‑live date of June 1.
Carl said the new customer portal will show daily meter usage, allow scheduled payments and enable automated alerts by text, email or voice. "Customers are gonna have the ability to schedule payments, within or, meter detail," he said, and the portal will allow the utility to send automated delinquent notices and cutoff alerts.
Staff proposed ending door postings (the physical notice left at properties before…
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