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Downtown businesses, residents press council over kiosk placements and accessibility
Summary
Business owners and downtown residents told the council the new parking kiosks and meter layout make payment difficult for elderly and non-smartphone users; staff said a parking website and printed maps are forthcoming and that the city will monitor and consider changes.
Business owners and residents told the Waterloo City Council on Tuesday that the new downtown parking kiosks and the locations chosen for them risk excluding older customers and people without smartphones.
Matthew Carpenter, owner of Carpenter’s Diner on Jefferson Street, said customers—including seniors—do not use mobile apps and will not “text and pay” at kiosks located at the ends of blocks. “You’re going to take out the elderly customers…
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