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City staff to launch SeeClickFix and chatbot for citizen requests; initial year cost $10,000, then ~$33,000/year
Summary
City staff briefed council on adopting the SeeClickFix citizen‑service platform with an AI chatbot, integrated with existing Civic services; staff set training for May 28 and proposed a June 23 launch. The package supports 88 languages; initial pro‑rated cost this year is $10,000 and the recurring cost is about $33,000 annually.
City staff told the City Council the city will adopt the SeeClickFix citizen‑service platform, including an AI chatbot, and said staff training is scheduled for May 28 with a planned public launch on June 23.
Staff said the platform will route incoming tickets directly to the responsible department rather than the communications office and will integrate with the city’s Civic services, including…
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