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City staff to launch SeeClickFix and chatbot for citizen requests; initial year cost $10,000, then ~$33,000/year
Summary
City staff briefed council on adopting the SeeClickFix citizen‑service platform with an AI chatbot, integrated with existing Civic services; staff set training for May 28 and proposed a June 23 launch. The package supports 88 languages; initial pro‑rated cost this year is $10,000 and the recurring cost is about $33,000 annually.
City staff told the City Council the city will adopt the SeeClickFix citizen‑service platform, including an AI chatbot, and said staff training is scheduled for May 28 with a planned public launch on June 23.
Staff said the platform will route incoming tickets directly to the responsible department rather than the communications office and will integrate with the city’s Civic services, including CivicRec and the city website. Staff reported the existing citizen problem reporter had about 4,700 users last year and said SeeClickFix will provide more specific categories and automation to reduce manual routing.
The presenter said the vendor platform supports 88 languages and a chatbot that can answer routine questions and surface items such as council agendas. "If all goes as planned, we'll get this up and running by June 23," the presenter said, and staff described a planned media rollout and internal analytics review after launch.
On cost, staff said the remaining portion of the current year will be $10,000 and that ongoing costs will be approximately $33,000 per year for the combined SeeClickFix and chatbot service. Staff said some of this year’s expense will be covered by savings found in other analytics lines and reiterated that the city’s Civic provider was a partner in the effort; no formal council vote was recorded at the briefing.
Staff asked for further internal testing and said they would evaluate user analytics and adjust categories and workflows if certain items are not routing correctly. The presenter invited council members to test existing deployments in Midland and Beaumont as examples.
