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Council approves InnoTech contract after clarifying on-site and third-party terms
Summary
The Sunbury City Council voted to enter a contract with InnoTech after council members questioned billing for on-site visits, covered equipment, and third‑party pass-throughs for services.
The Sunbury City Council voted to enter into a contract with InnoTech on May 14 after council members raised questions about billing for on-site support, third-party services and security-incident recovery.
Joel (council staff) introduced a representative from InnoTech, and Samantha, the company’s on-site representative, answered council questions about contract terms. Samantha said on-site visits "are billed as extra costs or can be billed as extra costs" only when the engineer is needed for equipment or users outside the contract’s covered items. She added that if an item is covered under the contract and cannot be resolved remotely, the company will deploy on-site "for no extra cost."
Council members asked what counts as covered equipment. Samantha said coverage includes "PCs, servers, network switches, routers, access point, anything that's covered on your network." She also clarified the company does not claim ownership of client hardware: "At no point in time is any of the hardware owned by us," she said.
On security incidents, Samantha said InnoTech typically assists with recovery but noted some incident types (for example, certain phishing-related incidents) may fall outside standard coverage. Council members also asked whether price increases from third-party vendors (for instance, malware feeds or other third-party subscriptions) would be passed through. Samantha said increases for third-party services can pass through to the city only when those third parties raise their prices.
The council did not record details of a final line‑by‑line price adoption at the meeting. The transcript indicates the city’s existing contract with a different vendor (InfraDoc) runs until August, and the council discussed cancellation timing and the option to cancel prior to August 1 if desired.
A motion to enter the contract with InnoTech was made and seconded during the meeting; the transcript indicates council approval but does not provide a full roll-call tally in the record.
