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Task force favors co‑located front counter and staff where feasible; staff to model phased options
Summary
Members said consolidating the public front counter with administrative staff will provide better customer service and efficiency. Staff reported the front counter averages about 6–7 walk‑ins daily and will model options that preserve access while enabling a phased move of staff to temporary space if needed.
The Issaquah task force discussed whether public‑facing customer service counters should be co‑located with administrative staff or operated separately from staff offices. On May 8 the group generally favored consolidation — placing the public counter where staff are present — for efficiency and easier access to staff expertise.
City staff reported historical front‑counter volumes of about 6 to 7 walk‑ins per day for city customer service (excluding parks and community services), and noted that…
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