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Neighborhood stabilization, Citizen Service Bureau warn staffing shortfalls are slowing service response
Summary
Acting director Karen Clifford and NIS/CSB staff told the committee that increased service requests, vacancies and inconsistent interdepartmental follow-up are straining the city's 311 system and neighborhood improvement work; they asked for staff additions and operational changes.
Acting Director Karen Clifford of the Neighborhood Stabilization Division told the Board of Aldermen budget committee on May 12 that call volume and service requests to the Citizen Service Bureau have risen about 20% this year and that the department needs additional staff to keep response times from slipping.
“Our mission is to empower residents to sustain a quality environment within their neighborhood through effectively and efficiently registering and routing city services,” Clifford said. She described the Citizen Service Bureau as the city’s “first line of contact” for issues ranging from refuse pickup to snow and ice…
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