District reports rising staff and family Net Promoter Scores; response counts fall for family survey

District administrators presented spring survey results for staff and families at the May 12 Milton School District board meeting, highlighting rising Net Promoter Scores (NPS) and areas identified for improvement.

The staff survey, in its third year, showed increased participation and produced a district NPS of 28; school- and department-level NPS reached 37. The presentation explained NPS methodology: respondents scoring 9–10 are promoters, 0–6 are detractors, and the NPS equals promoters minus detractors. Qualtrics benchmarks were cited: scores above 0 are considered good and 40 or higher exceptional.

Administrators highlighted high-scoring items such as “my teammates have my back” (93% agree) and noted areas for growth, including coaching for job improvement (58% agreed), opportunities to be involved in decisions affecting staff, and levels of recognition from supervisors. The district said it will use the survey data at district and school levels to identify actions and follow-up.

The family survey was also reported. Although family NPS scores were strong (51 at district level; 50 at school level), the number of completed family responses fell to 612 this year. Possible causes discussed included survey fatigue and fewer parents completing multiple surveys for multiple children; staff said they will promote responses more aggressively next year to increase samples and representativeness. Administrators confirmed principals and directors have access to narrative responses and will share relevant feedback with staff.

Board members asked technical questions about response metrics and how partial starts of the survey are counted; administrators explained that respondents must start the survey for it to register as a start and that narrative open‑ended responses are distributed to principals and relevant staff.