City staff reminded residents and member communities on May 8 that the City of Kalamazoo operates a water affordability program for customers experiencing difficulty paying water bills and provided an enrollment hotline.

James Baker, City of Kalamazoo staff member, told the committee: "Anybody that is experiencing challenges in paying their water bill, can contact the, the number at (877) 422-2726, for an appointment that would, get you entered into our affordability program that pays for, water bill arrears." He said program eligibility is generally set at 200% of the federal poverty level but that categorical enrollment is also possible for people receiving benefits such as SNAP and other state programs; those households may qualify automatically.

Baker said the program covers both water and wastewater customers across the utility's service area and encouraged affected customers to call the hotline for assistance. No committee action was required; the reminder was provided as an informational item.