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Motorola CAD update created display and addressing issues; Elko dispatch reports staffing restored and heavy call volumes
Summary
Elko County dispatch staff reported a major Motorola CAD update about four weeks prior is causing unit-display and addressing quirks; the county is testing rapid-notification and tablet-command integrations. Elko dispatch said staffing is back to full strength and reported January call volumes.
Kerri Hunter of OCO dispatch told the Elko County Enhanced 9-1-1 Board that a significant Motorola Computer-Aided Dispatch (CAD) software update completed about four weeks ago has produced several addressing and display issues in the field.
Hunter said some units were appearing or not appearing correctly in CAD after the update and that addressing quirks remain; she said dispatch has been reporting issues to Motorola and is working through fixes. Hunt er (OCO dispatch) said staff are revamping the rapid-notification feature that was affected by the update; the board will run test calls before rolling updated auto-notifications back out to partner agencies.
Hunter advised that some mobile-login parameters changed after the update, causing at least one user’s mobile view to default to a law-enforcement-only view; field users may need to change personal parameters to restore full visibility.
Chief Peterson reminded members that a Motorola Spillman boundary update is imminent and asked agencies to supply any boundary corrections soon.
On operations, Carrie Hunton of the Elko County Regional Communications Center reported the center is fully staffed: one staff member has finished training and is a full partner, while two others remain in training. Hunton said she is still awaiting NGA reporting access to provide a breakdown of 9-1-1 versus nonemergency calls, but she supplied January CAD totals: 3,750 law-enforcement calls, 506 fire calls and 461 EMS calls.
The board discussed dispatch-console procurement and noted the statewide Region 3 go-live for a new 800 MHz system is tentatively scheduled for April 27; the board said consoles likely need upgrading before the region goes live. The board agreed to table immediate console purchase discussion, but said the goal is to have consoles procured and installed well before the new system becomes critical to operations.
The board asked agencies to report CAD or map-related problems to dispatch so issues can be triaged and submitted to Motorola for correction. No new formal actions were taken on CAD troubleshooting or console purchases at the meeting.
