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Tenants ask whether utility-allowance reset will reduce upcoming rent increases
Summary
Tenants at New Canaan properties asked management whether a periodic utility-allowance reset will reduce upcoming lease rent increases; management said allowances are recalculated every 3–5 years and adjust future rents but are not applied retroactively.
Tenants at New Canaan’s managed properties pressed staff about whether a recalculation of the utility allowance will offset planned rent increases.
At a virtual property meeting, tenant Cindy asked management whether the utility-allowance recalculation would “offset my rent, and is that retro?” She said her rent rose 8% the year after she moved in 2021, then 3% the following year, and that no utility-allowance change appeared to have reduced those increases.
Property management staff explained how the allowance is calculated and when changes apply. “The way the…
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