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Commissioners approve UKG scheduling module to digitize nursing services shifts
Summary
The county approved adding a UKG scheduling module and associated implementation work for the county nursing services operation, aiming to replace current paper-based scheduling and reduce errors and administrative labor.
Merrimack County Commissioners approved funding to implement a UKG scheduler module and associated configuration and change‑management services to modernize scheduling for the county's nursing services operations.
Department staff described the existing process as a manual "bridge" that moves schedule data from UKG payroll into hard-coded daily Word documents and paper schedules, creating errors and extra administrative work. Staff said the county's July 2023 UKG upgrade included scheduler licenses and that the project would implement an already‑licensed capability rather than buy new seats. Mosaic Consulting (the vendor recommended by UKG) was described as the vendor selected; staff said its proposal included training, job aids and "change management" support.
Presenters said the module would allow staff and registry employees to view schedules on smartphones, request time off, post availability and accept open shifts electronically. They said the system would create an audit trail for shift acceptance, reduce the need to call employees, and help align staffing with patient‑care needs (HPPD/cost per patient day). Staff said the project had been budgeted and that the proposal would be covered by existing funding but that implementation would be slightly over the earmarked amount and would be balanced by savings in another budget line.
Commissioners moved and seconded approval; the motion passed by voice vote.
Staff said the implementation would begin in nursing services with the intent to expand to other departments over time, and that the included change‑management materials would support training for future rollouts. The county expects operational efficiency gains and reduced scheduler workload once the module is in regular use.
