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Clinic delays dental statements after Athena Dental errors; aged receivables edge up
Summary
Staff told the finance committee that a software error in Athena Dental delayed patient statements, contributing to a rise in aged accounts receivable. The committee reviewed AR totals, self‑pay balances, and ongoing payment plans and collections activity.
Clinic staff told the finance committee that patient statements for dental services were delayed because Athena Dental produced incomplete statements; the clinic will mail corrected statements in the next cycle and include a letter to patients explaining the delay.
Why it matters: staff reported the clinic’s total aged accounts receivable (AR) is $154,008.68. A notable portion of that AR is dental billing that was not yet mailed because the statements lacked explanatory detail; staff said the statements previously contained only CPT codes and…
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