Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Monroe County Central Dispatch reviews 2024 operations, board approves extra dispatchers
Summary
Central Dispatch Director Donna Cootie presented the 2024 annual report, highlighting training, technology upgrades and rising call volumes. The board approved adding two full-time and two part-time 9‑1‑1 dispatch positions.
Donna Cootie, Monroe County Central Dispatch director, gave the board an overview of the department's 2024 operations, staffing and technology investments and asked commissioners to consider staffing increases to meet demand.
Cootie said Central Dispatch answered 155,596 incoming calls in 2024 — including 9‑1‑1 voice and non‑emergency lines, and text‑to‑9‑1‑1 — and that wireless calls accounted for about 87.6% of call volume. She told commissioners the center has 16 budgeted dispatcher positions and six supervisors, and that…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
