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Board discusses incident‑report process and club access after member complaints; management outlines procedures
Summary
Directors pressed management for clarity on incident‑report procedures, record retention, member notice and staff access to club spaces; management described a multi‑step investigation process and said incident reports are retained in a secure file.
Board directors questioned RCSC management about incident reports, retention, member notification and staff entry into club spaces after members raised concerns about how incident reports and safety visits are handled.
Management explained that staff file incident reports when events occur; reports are reviewed by safety and compliance, which typically sends a letter to involved members requesting the member’s account and any witness reports.…
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