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Departments flag higher software costs, staffing pressure and BSNA rollout issues during budget presentations
Summary
IT and multiple departments told the committee that software and contract costs are rising, that BSNA conversion caused workflow changes, and that several departments are managing retirements and hiring pressures; EDP and police described shifting enforcement and public-safety staffing needs.
City department leaders appearing before the Committee of the Whole on April 7 highlighted common themes during their budget presentations: rising software and vendor costs, staffing and succession challenges, implementation issues from the citywide BSNA software conversion, and continued emphasis on public-safety and enforcement capacity.
IT: Jason (IT director) said software and hardware maintenance costs rose materially — the IT software line in the proposed budget increased by roughly 15% versus the prior year — and cited tariff-driven price pressure and vendor subscription increases. The department said it supports the city’s 3-1-1 service but still handles many calls directly. IT reported that it had eliminated an AT&T service to save about $35,000 and that three staff members are retirement-eligible; the director said a vacancy recruitment would begin soon.
Assessing: City Assessor Jennifer (last name in packet) said the assessing office is near full staffing after a multi-year effort to replace vacancies…
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