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County explores desk‑alert and website vendor upgrades to improve accessibility and rapid alerts
Summary
Commissioners heard staff reports on a proposed desktop alert system (DeskAlerts) for courthouse/office instant messaging and a possible website vendor switch to CivicPlus to fix ADA and mobile‑site issues; staff plan demos and follow‑ups before any contract change.
County IT and courthouse security staff presented two separate but related technology proposals: (1) a desktop alert product (DeskAlerts) to push instant, site‑wide notifications to county staff computers, and (2) evaluation of a new content management provider (CivicPlus) to replace the county's current website platform, which staff said has persistent accessibility and content‑management problems.
Karen and Eric (county staff) summarized the DeskAlerts demo: the software can place a configurable icon in…
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