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Warren County proclaims April 13–19 National Public Safety Telecommunicators Week; dispatchers describe staffing and technology updates
Summary
Warren County Commissioners issued a proclamation recognizing National Public Safety Telecommunicators Week and heard from Melissa Borer, director of emergency services, and dispatch staff about staffing shortages, recent technology rollouts including CAD-to-CAD and text-to-911, and call volumes including more than 325,000 calls last year.
Warren County Commissioners on an unspecified meeting date proclaimed April 13–19 as National Public Safety Telecommunicators Week and received a presentation from Melissa Borer, director of emergency services, on the county dispatch center's staffing, recent technology upgrades and call volumes.
Borer told commissioners that the communications center is currently short staffed and outlined how the center covers 24-hour operations. "We're down 8 currently," she said, and later noted the staffing level had at one point been "10." She described the county's four-shift schedule and how staff are assigned extra hours when shifts are short: "they will either get forced in to stay an extra 4 hours or come in. And we also have…
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