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Statewide IDAP overhaul standardizes intake, fees and virtual delivery; pilot intake uses Qualtrics
Summary
Department staff described a standardized, statewide redesign of Iowa’s Domestic Abuse Program (IDAP) on April 11, including a unified intake form in ICON, a flat $600 program fee with SSI/SSDI waivers, and pilot electronic intake using Qualtrics.
Department staff presented a multi‑district redesign of the Iowa Domestic Abuse Program (IDAP) on April 11, describing a year of work to standardize intake, fees and delivery across all judicial districts.
"Before we got together to develop our new program, we had eight different judicial districts doing different things," Dawn Hansen, field services manager in the CBC division, told the board. She said a cross‑district team used Lean process methods to identify inefficiencies and create consistent statewide standards.
What changed
- Intake and technology: The team created one standardized intake form housed in ICON (the DOC offender management system) and piloted an electronic intake…
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