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Council presses staff on customer experience, website, AI and community-survey data
Summary
Councilors and staff reviewed communications and technology priorities: a high open rate for the city e-newsletter, the representativeness and cost of the community survey, improved customer portals, and governance for AI and cybersecurity.
Councilors used the strategic-planning workshop to press staff on how the city communicates with residents, how staff measures sentiment and what technology investments would improve resident experiences.
Staff reported the citys e-newsletter open rate is high roughly 67 percent by staffs count and that the community survey produces a statistically valid, weighted sample of responses (staff said the survey delivers a representative sample with an approximate margin of error in the low single digits). Staff…
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