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City highlights new website, high newsletter engagement in quarterly communications report
Summary
Public engagement coordinator Shelby Stoffer presented a quarterly communications update, saying the city launched a redesigned website, a monthly newsletter with strong open rates and a new web chat that produced hundreds of resident conversations this quarter.
Shelby Stoffer, the City of Fate’s public engagement coordinator, told the City Council on April 7 that the city has completed a website redesign, launched a monthly newsletter and is piloting an AI-assisted web chat service to speed resident responses.
Stoffer said the site redesign included an accessibility and navigation overhaul, a broken-link audit, and a new services portal to consolidate applications and payments. “We did a broken link audit,” Stoffer said, adding the team worked with departments to update content before launch.
The rep…
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