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Commission hears draft tenant grievance policy; approves resolution supporting 2025 annual plan for HUD
Summary
Staff presented a draft tenant grievance policy and administrative changes to formalize complaint handling; the commission approved a resolution supporting the Housing Choice Voucher 2025 annual plan, required by HUD, by voice vote.
Malaya, a housing office staff member, told the Davenport Housing Commission on April 14 that staff have drafted a tenant grievance policy to formalize how complaints from program participants and landlords are logged, investigated and resolved.
"We have to provide the landlord an opportunity to respond," Malaya said, explaining the proposed process. She said staff intend that complaints be…
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