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PSC denies Great River Utilities’ 2024 formula rate plan annual report after contentious hearing
Summary
The Mississippi Public Service Commission denied Great River Utility Operating Company LLC’s 2024 FRP annual report for water and wastewater operations after commissioners voiced concerns about customer bills, meter practices, operator staffing and incomplete responses to data requests.
The Public Service Commission voted to deny Great River Utility Operating Company LLC’s 2024 formula rate plan (FRP) annual report for water and wastewater operations in a contentious discussion during the commission’s February 2025 open meeting.
Commissioners and members of the public raised repeated concerns about customer bills, service response times, meter-read practices and the underlying data used in the FRP algorithm. Commissioner Carr said many constituents—particularly fixed-income and retired customers—had reported steep increases and poor service, and he pressed Great River and its counsel for granular cost and operational data that he said had not been produced in the hearing.
Counsel Leo Manuel, representing Great River, said the company and staff had negotiated a stipulation and that additional parties intervened on the day of evidentiary hearings, which…
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