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Network outage at Sheehan disrupted card readers; district cites rare SAN controller failure and urges caution about social posts

AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

A New Year’s Day power outage knocked out the district's main storage array, leaving card readers disabled for several days; staff said both storage controllers failed, parts arrived across two days, and staff ask that security-sensitive details not be shared publicly.

District technology staff told the operations committee Jan. 13 that a New Year’s Day power failure at Sheehan — the district’s network hub — caused both controllers on the district’s main storage area network (SAN) to fail, leaving some systems, including card readers, offline for several days.

Ms. Veil, who briefed the committee, described a chain of events that began with a holiday power outage. A vendor technician worked on the…

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