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County IT to seek alternative service providers and ERP support to address staffing gaps
Summary
IT staff said the county will explore partnerships with strategic service providers for burst capacity and ERP support after the current vendor could not meet as-needed engineering needs; staff said urgency increased due to limited internal redundancy for the ERP platform.
Cowlitz County IT staff told the board they will explore new vendor relationships to provide on-demand engineering and ERP (enterprise-resource-planning) support after the existing vendor proved unable to meet sporadic “burst” needs.
Travis (IT) said the county’s current vendor provides steady recurring services but lacks the capacity to provide specialized engineers on short notice. That has left limited redundancy for the county’s ERP platform; Travis said a key staffer may need to be absent unexpectedly, prompting urgency to secure external ERP support.
Implementation plan: IT will continue market research, solicit proposals from candidates who can provide flexible, project-based support, and move rapidly to contract once a vendor is identified. Staff characterized the change as a strategic procurement to augment internal capacity rather than a termination of the existing vendor relationship.
What’s next: IT will return to the board or the procurement process with vendor recommendations and a proposed contracting plan once market research completes.
