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CMH of Ottawa County reviews recipient rights complaints, approves budget item to support rights work
Summary
Board heard quarterly recipient rights report showing a small number of complaints and hundreds of incident reports, discussed staffing limits in the one-person rights office and approved a budget item while director said he will seek increased staffing in next fiscal-year budget.
The Community Mental Health of Ottawa County (CMHOC) Board of Directors received a quarterly recipients’ rights report and approved a related budget item at its March meeting.
Brianna Fowler, the agency’s recipient rights officer, told the board the office logged two complaints in December, six in January and three in February and closed a number of older cases in that period. “The recipient rights complaints need to be completed 90 days or less,” Fowler said, noting the office is meeting statutory timelines and that status reports were issued at 30- and 60-day marks when appropriate.
Fowler also reviewed incident reporting: the agency continues to receive “between 200, 300, sometimes up to 400 incident reports” monthly. She described…
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