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Officials explain Clyde utility billing and shutoff process after social-media concern; AMI may give customers near‑real‑time usage data
Summary
Council discussed the city’s utility billing cycle, shutoff timeline, reconnection fees and payment arrangements; staff described available online and automatic payment options and said the AMI project will enable near-real-time customer meter data.
After a wave of social-media posts about threatened utility shutoffs, city staff explained Clyde’s billing and shutoff process and available customer options at the March 18 council meeting.
Utility staff described the schedule: bills are produced around the 5th of the month and are due on the 20th; the city’s shutoff day is the Wednesday following the second Tuesday after the due date. Customers have until 4 p.m. on the Tuesday before shutoff to avoid disconnection. If a late payment…
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