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West Bend council postpones decision on resident’s sewer-charge appeal after outdoor leak; utilities policy cited
Summary
Resident Mike Phillips asked the council to reduce the sewer portion of a $4,817.98 bill after an outdoor leak that did not enter the sewer system. The council postponed the matter two weeks to gather more information after utilities staff said the sewer utility does not issue credits for unknown leaks.
A West Bend resident told the Common Council on April 7, 2025, that he seeks a reduction in the sewer portion of an unusually large utility bill after an outdoor hose bib leaked water into his backyard that staff said did not enter the sanitary sewer system. Council members agreed to postpone a decision for two weeks so staff and the resident can exchange billing details and the council can review the sewer utility’s long-standing policy on leak credits.
Mike Phillips said the water department discovered an outdoor leak and that the water had drained into his yard rather than into the sewer. Phillips told the council his most recent bill…
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