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ValleyComm 911 director highlights staffing, mental-health supports and rising call complexity during National Telecommunicators Week
Summary
Vonnie Mayer, executive director of ValleyComm 911, described rising call volume and complexity, long shifts and mandatory overtime, and the agency’s peer-support and critical-incident teams during a city podcast marking National Public Safety Telecommunicators Week.
Vonnie Mayer, executive director of ValleyComm 911, told listeners that emergency telecommunicators are handling far more and more complex calls than in previous decades and that the agency is investing in staff wellness and training to keep services steady.
Mayer spoke during episode 2 of the City of Auburn podcast "That's So Auburn," hosted by Nancy Backus, mayor of the city of Auburn, as part of observances for National Public Safety Telecommunicators Week. Mayer said ValleyComm answers calls roughly every 47 seconds — "which is about over 1,800 calls in a day" — and that the work requires a special mix of resilience, critical thinking and a sustained commitment to service.
"You have to be…
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