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HEART NWA outlines resource-navigation services; highlights rental-assistance gaps and 24-hour referral turnaround
Summary
Chantelle, director of community resources at HEART NWA, described the group's referral platform (accessible via Arkansas 2-1-1 and heartnwa.com), services offered, team size and a typical 24-hour response time; members discussed sharing the service through Fayetteville's community resources newsletter.
Chantelle, director of community resources for HEART NWA, presented the nonprofit's resource navigation work for Northwest Arkansas and described how providers and residents can access services.
"We have partnered with Arkansas 2-1-1," Chantelle said, explaining that callers to 211 in Northwest Arkansas are routed into HEART's queue and can also self-refer via heartnwa.com; organizations can embed a referral link on their websites. She said HEART uses a liaison model with individual plans and a follow-up process; the organization tracks service referrals and…
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