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Council approves contracts to let customers pay credit‑card merchant fee; city will add outreach and waivers for ACH/auto‑pay
Summary
Reno council approved two addenda that allow the city to pass credit‑card merchant fees to customers for several payment channels, a move staff said would save roughly $1.0+ million annually across funds. Officials said they will add customer communications and provide ACH/auto‑pay guidance and multilingual notices.
The Reno City Council voted unanimously on April 9 to approve two addenda allowing the city to pass credit‑card merchant fees to customers who choose to pay with credit or debit cards.
What changed: The council approved an addendum to the city's Wells Fargo merchant services agreement and a parallel addendum with Infosend/PACE for sewer billing platforms. Matt Taylor, assistant finance director, said the policy would place a 2.7 percent convenience fee on credit‑card payments while keeping cost‑free options available for customers…
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