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City to issue RFP for billing and meter-audit; committee seeks cross-agency review and smart-meter data
Summary
Kalamazoo City staff said an RFP for a comprehensive billing and meter audit will be issued within 30–60 days to review account linking, meter-to-service-line mapping, and billing workflows; the audit will inform integration of upcoming smart meters and a planned Richland Township pilot.
City staff told the Utility Policy Committee the city is preparing a request for proposals for a water and wastewater billing and meter audit to examine account accuracy, meter-service-line linkage, categorization of system customers, and billing workflows.
James Baker described the audit as distinct from a rate study: it will be a detailed operational review of billing practices, meter…
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