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BOEC director reports staffing and response improvements after multi-year surge in 9-1-1 calls
Summary
Bob Posey of the Bureau of Emergency Communications told the council that after multi-year staffing shortages and record call volumes, hiring, training and technology changes have cut average 9-1-1 answer times and non-emergency wait times significantly.
Bob Posey, director of the Bureau of Emergency Communications (BOEC), briefed the Troutdale council on April 8 about improvements in 9-1-1 call handling after a multi-year surge in emergency and non-emergency demand.
Posey said BOEC experienced a 35% increase in 9-1-1 calls since 2018, with a sharp rise during the COVID and social-unrest years that led to severe staffing shortages and a peak of 40 vacancies in February 2023. He described a multi-pronged recovery that included expanded recruitment and outreach, 14 back-to-back training academies,…
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