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Norwalk Health Department narrows performance measures, completes flu‑clinic SOP and standardized grant filings
Summary
Staff reported a streamlined performance management dashboard (76 measures), two completed quality-improvement projects (standardized flu‑clinic procedures and a centralized grant filing system), and proposed an IT asset‑tracking QI project; environmental health staffing shortages remain a constraint for inspections.
Aniela Sennon presented the Norwalk Health Department’s quarterly performance management and quality‑improvement update at the Board of Health meeting March 25, outlining completed projects, staffing constraints and next steps for departmentwide QI work.
Sennon described the department’s performance management system: divisions set objectives and quarterly targets, track progress with color-coded status (dark green = met, light green = near target, yellow = some work remaining, red = needs improvement, gray = not measured this quarter) and report results in an annual analysis. This year the department tracks 76 measures, down from “the hundred and something” reported last year, Sennon said; most measures were in the green or near-target categories.
Sennon described two completed…
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