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Cottage Grove reports higher online utility payments, lower costs and PSC rate update
Summary
Staff reported that 78% of utility customers use the online portal and the village is seeing an estimated 32% cost savings versus its prior payment service; staff also updated the commission on PSC rate matters and deferred-payment options.
Staff reported to the Cottage Grove Utility Commission on April 9 that 78% of utility customers use the new online portal to some extent and 71% make online payments, up from 49% under the previous payment service. The staff member said the village is seeing roughly $3,400 per month in convenience fees from online payments and about $1,700 per month related to mailed bills; overall, staff…
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