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City staff briefed on IPRA workloads, new software and redaction challenges
Summary
City IPRA manager reported a steady rise in public-records requests, plans to move to a new records platform, and continuing redaction and staffing strains that require cross-department cooperation.
Catherine Garcia Gallegos, the city’s Inspection of Public Records Act manager, told the governing body that public-records requests increased more than 25% in 2024 and that the Office of Records Custodians responded to more than 38,000 requests since 2021.
Garcia Gallegos said the city currently uses NextRequest to receive and publish fulfilled requests and is negotiating a contract to replace it with a platform that offers enhanced communications, improved reporting and easier searchability. She said the office closed 10,824 requests in 2024 and has received more than 2,000 requests so far this year.
The n…
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