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Topeka community engagement director describes ombudsman role, outreach and youth focus
Summary
Monique Glade, director of community engagement and interim diversity officer, briefed the Citizens Government Review Committee on March 5 about the ombudsman's functions, complaint volumes, SeeClickFix support, neighborhood outreach and a youth engagement push including internships.
Monique Glade, Topeka director of community engagement and interim diversity officer, described the ombudsman and community engagement functions to the Citizens Government Review Committee on March 5 and outlined recent call volumes, outreach methods and priorities.
Glade said the ombudsman acts as a neutral, independent representative who investigates and seeks to resolve resident complaints and provides policy recommendations. "An ombudsman is a neutral independent representative who investigates and resolves complaints," she told the committee, describing duties that include complaint investigation, mediation, resource navigation and education.
She told the committee the ombudsman's…
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