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Commission approves Oracle permitting and licensing agreement to modernize development services
Summary
The commission approved contracts to implement Oracle Permitting and Licensing (OPAL) and related implementation services to centralize permitting, licensing and plan review. The implementation contract is roughly $904,000; funding and ongoing software costs will be phased and further reviewed for long-term fee recovery.
The Manhattan City Commission on April 1 approved purchase and implementation agreements for Oracle Permitting and Licensing (OPAL) software, a program the city says will centralize building permits, licensing, plan review and other development-related services into a single online portal.
Assistant City Manager Jared Wasinger told commissioners the procurement followed a months-long evaluation process that included seven vendors, multi-hour demonstrations and input from community-development, public-works, risk-reduction, utilities and finance staff. Wasinger said the goal is a single customer portal where applicants can apply, pay fees, track project status, schedule inspections and view an integrated project history.
Why it matters: Staff and business representatives said the system will reduce friction for developers and residents by creating a consistent online process, reducing email and voicemail bottlenecks and offering a shared…
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