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DDOT directors tell council bringing paratransit fully in‑house would nearly double operating costs; shelters to meet ADA standards
Summary
Detroit Department of Transportation Director described options for paratransit service delivery and estimated in‑house operation would cost far more than the current ‘everything but operations’ model; council pressed for a study before any major contract shifts and asked for more detail on how $2 million for shelters and benches would be used.
Detroit’s transportation director told City Council on May 20 that a full in‑house paratransit operation would likely cost substantially more than the current hybrid model, and that the agency should allow more time to evaluate whether to change the delivery model.
Why it matters: Council members and disability advocates said they continue to hear complaints about paratransit service quality and rider experience. The council asked DDOT for a more detailed, costed study before deciding whether to bring paratransit scheduling, vehicles and drivers fully under city management.
Director Malik Kramer summarized past analyses and the current hybrid arrangement: DDOT now runs scheduling, dispatch and customer service in‑house while contracting providers to…
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