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Mayor's Action Center reports surge in Access Cleveland Heights use; city sets service targets
Summary
Todd Walburn, the mayor's action center coordinator, told council the Access Cleveland Heights platform now has more than 1,000 registered users and 3,432 service requests recorded since mid‑2024. The city is publishing service‑level goals and begins reporting department performance to guide staffing and process changes.
Todd Walburn, the mayor's action center coordinator, told Cleveland Heights City Council on April 7 that usage of the city's Access Cleveland Heights reporting platform has grown sharply since mid‑2024, and staff are starting to measure departmental response times against newly defined service‑level agreements.
Walburn said the platform now lists more than 1,000 registered residents and a total of 3,432 requests logged since last summer, and he gave a breakdown of the most frequent categories reported through the app, including potholes, private residential property issues, forestry requests…
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