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Kittitas County 911 chief tells Ellensburg council staffing has improved; infrastructure upgrades to follow
Summary
Rich Elliott, director of the Kittitas County 911 dispatch center (KITCOM), updated the council on call volumes, staffing progress, training and a state‑authorized sales‑tax funding stream that will pay for infrastructure but not operations.
Rich Elliott, director of Kittitas County 911 (referred to in the presentation as KITCOM), briefed the City Council on operations, staffing and infrastructure funding for the county 911 center that serves Ellensburg and the region.
Elliott told the council KITCOM handled roughly 49,000 calls last year, not counting non‑dispatch interactions, and that dispatchers manage a mix of emergency and nonemergency calls; he described a typical dispatcher workflow and safety checks used when dispatching law enforcement and fire resources. He said roughly 10% of 911 calls are time‑critical emergencies and that events such as valley brush fires can generate hundreds of incoming calls for a single incident.
Staffing and training: Elliott…
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