Council approves kiosk MOU with Seminole County Tax Collector for annex lobby

Mayor Mary Sladek and the Oviedo City Council on Monday adopted a memorandum of understanding with the Seminole County Tax Collector to place an interactive kiosk in the city annex lobby that will allow residents to renew vehicle tags and other tax-collector services on-site.

The agreement, adopted as Resolution No. 4594-25, requires only that the city provide space, a dedicated electrical outlet and an Internet connection. The tax collector’s office and its subcontractor will operate and maintain the kiosk; no money will change hands between the county and the city under the MOU.

The measure was presented by a city staff member identified in the hearing as Cobb, who said the kiosk “will print the tag for them there, and they can have the entire transaction take place right there, in the lobby.” Eddie McDougall, deputy chief tax collector for Seminole County, told council the goal is outreach and convenience: “This is more of that interpersonal connection. You hit a button, you start to speak with somebody right off the bat.”

Andrew Lehi, a vendor representative for the company supplying the kiosk, described the customer flow: a live agent will appear on-screen to walk through the transaction and a credit-card reader on the kiosk will accept payment; the county office will mail physical license plates the same day for renewals that require plates.

Council members asked whether the kiosk would pull business from the county branch on Swanson Street and about staffing or maintenance impacts on city staff. McDougall said the kiosk is intended to provide an additional option, not to “swarm” the annex, and ODA (the vendor partner) will handle maintenance. Cobb said the city would hold contact information for the vendor to route user complaints or report malfunctions to the kiosk operator.

The clerk recorded a roll-call vote adopting Resolution 4594-25. Mayor Mary Sladek, Council member Ott, Deputy Mayor Tucart, Council member Botterford and Council member Bridal voted aye; the motion carried.

The agreement directs staff to provide the specified space, outlet and Internet access and to coordinate with the tax collector’s office on signage and public information. The council did not approve any funding for city staff support of the kiosk beyond the minimal connectivity and space provision.

The city will publish guidance on the county website and kiosk signage indicating which transactions can be completed at the device and which still require a visit to a county branch.