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Plano fire staff say automated USDD dispatch will shave seconds, reduce overnight alarms
Summary
Plano Fire Department staff said the department is implementing USDD, an automated dispatch system that routes 911 calls directly to assigned crews, limits overnight tones to assigned apparatus and uses a red wake light; officials said the system is more reliable and less affected by weather.
A staff member of the Plano Fire Department said the department is implementing USDD, an automated dispatch system that routes 911 calls directly to assigned crews, shaving seconds off response-preparation time and reducing overnight wake disruptions.
The change affects how bunk-room alerts are delivered: crews will hear tones only for the apparatus to which they are assigned, and the department will use a small red wake light rather than a full white light to rouse crews.
“We're in the process of implementing USDD as our automated dispatch system. Whenever a…
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