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Council asks manager to explore more proactive town communications after public criticism over tree removal
Summary
After social-media misinformation about a hazardous tree removal, the council voted to ask the town manager to explore options for more proactive public communications, including expanded web or social-media tools, while some members urged caution about staffing and moderation burdens.
Councilman Tremblay said misinformation circulating after the removal of a hazardous willow in a town park showed the need for faster, clearer town communications. "Transparency and context are key," he said, urging staff to explore options for reaching residents on social platforms and through town channels.
Discussion: some council members supported a stronger social-media presence to counter misinformation; others warned about staffing, moderation and the potential to amplify conflict. Vice President Cronin and others suggested using the town website or a "live news" feed as an alternative; the town manager noted limited staff capacity to run active social accounts and recommended a study of options and resources.
Council action: the council voted to instruct the town manager to explore ways to increase the town's presence and capacity for issuing timely public information, including social-media strategies and website-based alternatives, and to return with recommendations.
Ending: Manager and staff will prepare options, including resource requirements, for future council consideration.
