Technical difficulties with the meeting stream and telephone dial‑in interrupted a virtual session of the Utah Public Service Commission on the meeting’s virtual access, staff members said.

A staff member told participants, “Can you hear now? Maybe it's delayed, Elizabeth?” as the group repeatedly tried to get the presentation to display and phone callers to connect. Staff attempted to direct attendees to the commission calendar and a dial‑in number, but callers reported a repeated PIN rejection. The automated Google Meet prompt also announced, “Welcome to Google Meet. Enter the meeting PIN followed by the pound key.”

The disruption centered on two problems logged in the transcript: the on‑screen presentation would not appear for some participants and the telephone bridge rejected the meeting PIN when callers attempted to join. Staff walked through multiple troubleshooting steps, including refreshing the web calendar, double‑clicking calendar entries, dialing out with an access code and PIN, and trying an alternate connection method. At one point a staff member asked another participant to call a number from the calendar to verify whether the room audio was audible on the phone.

When telephone access continued to fail, staff joined a Google Meet link. One participant reported, “I just joined the Google Meet,” and later said the stream was “still streaming right now, like, catching up.” A staff member asked colleagues to keep their screens on so they could verify how the presentation appeared on other ends while the stream status shifted between “streaming paused” and “currently lost.”

The transcript records no formal agenda business, motions or votes tied to the disruption, and no policy decisions were made while staff worked to restore access. The meeting proceeded after staff reported that attendees were connected through Google Meet and that the streaming service appeared to be catching up.