Recology reports smooth first year in North Bend, touts recycling options and outreach

Recology King County staff told the North Bend City Council on April 1 that the company’s first 12 months under the city’s new solid‑waste contract went “as smooth as it could have gone,” citing steady customer service performance, targeted outreach and new recycling services available to North Bend residents.

Alyssa Campbell, Recology’s government and community relations manager, said the company recorded a voluntary customer satisfaction score average of 4.4 out of 5 during the trailing 12 months reported to the council. She said operational “misses” (collections not completed as scheduled) were higher at the start of the contract but improved over time; Recology told the council its monthly target is 25 misses and that April’s early transition activity showed about 25 misses while February had a single…