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Commissioners weigh 9‑1‑1 facility repairs, dispatch refresh and EMS needs
Summary
County public-safety and emergency services leaders described a leaking roof at the 9‑1‑1/dispatch facility, a request for partial county support for a dispatch/kitchen refresh, and EMS equipment, staffing and training proposals tied to service expansion and planned Betterton coverage.
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Commissioners heard extended discussion about the county’s 9‑1‑1 operations, facility condition and related emergency-services priorities. Pete Landon (Office of Emergency Services) and Dan Mattson (public works) described a localized roof/drain failure in the basement housing dispatch/9‑1‑1 that caused repeated interior water intrusion; crews have temporarily stemmed the leak but staff outlined two repair options: a full roof replacement (rough order of magnitude described around $350,000) or a more limited targeted repair that would slip-line the drain and reconstruct the roof area near the drain (engineering estimate pending; presenter suggested $15,000–$20,000 for the surgical repair and pipe slip-lining as a near-term fix).
Landon requested consideration of a county contribution (about $45,000) toward a broader 9‑1‑1 kitchen and dispatch “refresh” project; he said the 9‑1‑1 board has committed near $147,000 and would cover roughly three-quarters of a proposed $200,000 refresh that includes carpeting, workstations and kitchen upgrades. Commissioners discussed whether to spend limited county dollars to refresh a facility that the board had previously studied for replacement; several members urged getting firm, itemized estimates and exploring alternatives before committing funds. Staff said past consultant work recommended building a new facility but that was expensive and not yet revisited in light of changing priorities.
Emergency medical services and communications needs were also described. Landon summarized requests tied to EMS recruitment/retention and training, including a proposed actuarial study of a law-enforcement-type pension option for emergency responders as a recruitment tool, continuing an apprenticeship/licensure program (state-shared cost), funding for paramedic training partnerships with Chesapeake College to reduce out-of-county clinical rotations, software to assist pediatric emergency dosing, AED replacement and ambulance-life-cycle planning (an ambulance replacement price was presented as a future cost consideration). He also noted plans to locate EMS coverage to Betterton this year and expected call-volume increases when a senior housing project in Millington opens.
Ending
Commissioners asked staff to bring firm repair and procurement estimates, clarified that the 9‑1‑1 board pays only dispatch-related costs (not items such as carpet), and signaled interest in exploring both a surgical repair of the roof drain and longer-term facility options before committing county funds.

