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Bill would stop fees and incentives that penalize customers who keep paper billing, testimony says
Summary
Rep. Lydia Crafts presented LD 11 80 to ban fees for paper billing and to bar incentives that effectively raise the cost of paper statements; utilities and regulators raised implementation and enforcement concerns tied to licensing boards and administrative costs.
Representative Lydia Crafts told the committee LD 11 80 would prohibit companies from charging customers for receiving paper billing and would bar offering financial incentives that effectively penalize customers who choose paper statements. Crafts said the bill responds to complaints from older and rural Mainers who have limited internet access or privacy concerns and who face monthly paper‑billing charges of up to $5 in some cases.
The bill, as amended, proposes two constraints: it would prohibit assessing a fee for paper billing…
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