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DuPage County Public Works committee accepts $5,185 write-off, cites 99.98% collection rate
Summary
The committee accepted a proposed write-off of $5,185 for the works account, which staff said represents about 0.02% of $26 million in collected user fees for 2024 and reflects a 99.98% collection rate.
The DuPage County Public Works Committee voted to accept a recommended write-off of $5,185 for the works account. Staff reported the write-off as part of routine annual collection activity and placed it in context with total 2024 user-fee collections of about $26 million, which staff described as representing a 99.98% collection rate.
Committee members and staff credited the collections team and customer-service staff for high recovery rates, with staff noting use of payment plans and coordination with the state's attorney's office to resolve accounts. Committee members acknowledged customer-service manager Cheryl Rivera by name as a point of contact for billing and collection work.
The motion to accept the write-off was moved, seconded and carried by voice vote with no recorded opposition. Staff did not propose additional policy changes; the write-off was recorded as a routine financial housekeeping action and will be reflected in the department's accounting records.
